Data Protection

Vivibet Privacy Policy
Your Data Is Safe With Us

When you use vivibet, we want to be fully transparent about how we handle your personal information. This privacy policy explains in detail what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026

Why Your Information Is Safe with vivibet

We believe your privacy is a fundamental right. That's why our platform has been built with security in mind from the ground up.

SSL Encryption
All your information is protected with 256-bit SSL encryption. No one can access your data during transmission.
Never Sold to Third Parties
vivibet never sells your personal information to third parties. Your data is used solely for operating the platform.
Restricted Access
Only authorized personnel can access your information on a need-to-know basis. All access is logged and monitored.
Secure Data Storage
Your data is stored on internationally certified secure servers. Regular security audits and penetration tests are conducted.
In Your Control
You can view, update, or delete your information at any time. Simply contact our support team.
In compliance with international standards
We follow international data protection regulations and submit regular reports to the licensing authority.

1 Introduction & Scope

Vivibet.net ("vivibet", "we", "us") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your personal information.

By using the vivibet.net website or its associated mobile app, you are deemed to have accepted the terms of this Privacy Policy. This policy is part of our Terms & Conditionsis part of.

Important: This Privacy Policy applies solely to vivibet.net. If you follow any external links, the privacy policy of that respective site will apply.

We comply with GDPR and other international data protection laws. We continuously improve our technology and processes to keep your information secure.

2 What Information We Collect

Vivibet collects two types of information — what you provide directly, and what is gathered automatically.

What you provide directly:

Type of Information When It Is Collected Why It's Needed
Full Name At the Time of Registration Identity Verification
Date of Birth At the Time of Registration Age Verification (18+)
Email Address At the Time of Registration Communication & Login
Mobile Number During Registration & Payment OTP Verification
Address During KYC Verification Legal Obligations
Identity Document During KYC Verification Identity Verification
Payment Information At the Time of Transaction Financial Transactions

Automatically Collected Information:

  • IP address and device information.
  • Browser type and version.
  • Which pages you visited on the site and for how long.
  • Logs of betting and gaming activity.
  • Cookies and local storage data.

3 Purpose of Data Use

Vivibet uses your information for the following purposes:

  • Account Management: To streamline registration, login, and profile updates.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To quickly resolve your questions and issues.
  • Security: To prevent fraud, bot activity, and account hacking.
  • Legal Obligations: To comply with license terms and regulatory authority directives.
  • Promotional Communications: To keep you informed about bonuses and offers (opt-out available).
  • Service Improvement: To analyze user experience and improve the platform.

We never share your information with third parties for advertising purposes. You can unsubscribe from vivibet promotional emails at any time.

4 Cookies Policy

Vivibet uses cookies and similar tracking technologies to enhance your browsing experience. We use three types of cookies:

  • Essential Cookies: To maintain login sessions and ensure security. Without these, the site will not function properly.
  • Analytics Cookies: To understand which pages are most visited. This does not identify you or your personal information.
  • Preference Cookies: To remember your language, theme, and other personal preferences.

You can disable cookies at any time through your browser settings. However, some features may not function properly as a result.

Learn: By accessing the site, you consent to essential cookies. Separate consent will be requested for analytics cookies.

5 Data Sharing & Disclosure

Vivibet never sells your personal information. However, data may be shared in the following limited circumstances:

  • Payment Processors: Limited information is shared with Mobile Pay, Nagad, banks, and other providers solely to process financial transactions.
  • KYC Partner: With authorized third parties for identity verification purposes.
  • Law Enforcement Agencies: We may be required to disclose information under a court order or other legal obligation.
  • Regulatory Authority: To provide required reports to the licensing authority.
  • Technology Partners: To cloud and software services necessary for operating the site.

In all such cases, third parties receive only the information necessary and are contractually bound to meet our privacy standards.

6 Data Protection Practices

We use industry-standard technology and practices to protect your information:

  • Encryption: All data transmissions are secured with TLS 1.3 encryption.
  • Secure Servers: Data is stored in ISO 27001-certified data centers.
  • Two-Factor Authentication (2FA): For added security on your account.
  • Regular Security Audits: Third-party experts regularly audit our systems.
  • Access Control: Only authorized personnel have access to specific data.
  • Incident Response: You will be notified within 72 hours in the event of a security breach.

In the event of a data breach, we will promptly notify affected members by email and take the necessary protective measures.

7 Your Rights

As a vivibet member, you have the following rights regarding your personal information:

Right to Access
You may request to know what information we hold about you.
Right to Rectification
Contact support to request a correction of any incorrect or outdated information.
Right to Erasure
Request deletion of all legally permissible data after your account is closed.
Right to Restrict Processing
Request that the use of your data be stopped or restricted for specific purposes.
Data Portability
Request a download of your information in a standard, portable format.
Right to Opt Out
Opt out of marketing emails and notifications at any time.

To exercise any of these rights, email us at support@vivibet.net or reach out via live chat. We will respond within 30 days.

8 Data Retention Period

Vivibet retains your information for the following periods:

  • Active Account: For as long as your account is active and thereafter as required to meet legal obligations.
  • Financial Transaction Records: Minimum 5 years (as required by law).
  • KYC Documents: 5 years after account closure.
  • Customer Support Conversations: 2 years.
  • Betting & Gaming History: 3 years, or as required by law.

After the retention period, data is securely deleted or anonymized.

9 Children's Privacy

Vivibet strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from children.

If a parent or legal guardian discovers that their child has registered on vivibet, please contact support@vivibet.net immediately. We will close the account and delete all associated data.

10 Changes to the Privacy Policy

Vivibet reserves the right to update this Privacy Policy. For significant changes, we will:

  • We will post a notice on the site.
  • We will notify registered members by email.
  • We will note the update date at the top of the page.

Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

Note: For any questions about our Privacy Policy, visit our FAQ Page View.

11 Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@vivibet.net
  • Live Chat: Find it at the bottom right of any page on the site.
  • Response Time: Usually within 24 hours, and up to 30 days for complex matters.

If you are not satisfied with how we handle your privacy rights, you may file a complaint with our licensing authority.

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Play Safe, Enjoy With Peace of Mind

Vivibet is committed to protecting your privacy. Register today and join Bangladesh's most secure betting platform.

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